Finance (UK)

This list, in alphabetical order, lists banks, building societies, and similar institutions in the UK whose status on genderqueer and nonbinary identity acceptance is known. Edits should, where possible, link to evidence.

Click here to return to the Recognition (UK) list of types of organisation.

Bank of Scotland

 * Do they allow any gender neutral titles? Yes.
 * Do they allow no title? Unknown. Title is required online but free text input.
 * Evidence:
 * Received card with "Mx" in Jan 2019.

Link to homepage.

Barclaycard
Please note that Barclays and Barclaycard are separate (sister) companies and have separate systems.


 * Do they allow any gender neutral titles? Unknown.
 * Do they allow no title? Yes.
 * Evidence: None yet.

Link to homepage.

Barclays Bank
Please note that Barclays and Barclaycard are separate (sister) companies and have separate systems.


 * Do they allow any gender neutral titles? Yes, in some ways via manual override.
 * Do they allow no title? Yes.
 * Evidence:
 * (No title) Blogged comment that a card from Barclays has no title on it, April 2013.
 * Nonbinary.org contributor spoke with an individual in-branch and updated their name and title. Barclays system cannot accept Mx as a title, however, a gendered title can be selected and then overridden; the new title can be printed on all documentation and chequebooks manually. Barclays are working on accepting Mx as a title officially.

Link to homepage.

Chase
Their account is only avaliable through a mobile app.


 * Do they allow any gender neutral titles? Unknown, as they do not ask.
 * Do they allow no title? Yes, this is the default.
 * Notes
 * They also allow customising how a name appears on the card (to a certain degree) (e.g. John Doe/J Doe/John D)
 * Evidence:
 * Recieved titleless card in July 2022

Coop Bank

 * Do they allow any gender neutral titles? Mx (partially)
 * Notes:
 * Their online sign up for new customers allows Mx, but several reports of both new customers using the sign up and existing customers changing titles only to be told they can't actually process the Mx title on their system.
 * "It may interest you to know I've had trouble with the Co-op bank using Mx consistently / They put it on my statements and cards but call me "miss" when I phone and on Internet banking. I've asked them to / change it several times but they won't." Tweets, May 2015: 1, 2, 3
 * Phone conversation June 2015 clarified that they can put Mx on cards but it is not one of the permitted titles for customer details, so statements and other correspondence still bear a gendered title.
 * August 2021: Mx on both card and statement by simple request in letter (phone lines too busy). Can't be done in branch. Received correctly addressed letter confirming change.
 * Do they allow no title? No.

Coventry Building Society

 * Do they allow any gender neutral titles? No.
 * Do they allow no title? No.
 * Evidence:
 * Telephone conversation in September 2012, they dealt with it well and were open to change.

Derbyshire Building Society
Link to homepage.
 * Do they allow any gender neutral titles? Yes (but not through their online service).
 * Do they allow no title? Unknown.
 * Evidence:
 * Pre-filled application form sent out with the title Mx.

Halifax

 * Do they allow any gender neutral titles? Yes, online - If you click on other, a text box is given (unsure about other methods).
 * Do they allow no title? Yes, on debit cards only
 * Evidence:
 * In branch conversation. I was offered a choice of titles from the gender they perceived me to be. I do not however hold a cash card or cheque book there so I cannot comment if they offer no-title or neutral titles on those items. I continue to receive mis-titled letters from them, even after a series of complaints.
 * Notes:
 * April 2011: Halifax have publicly stated they can offer gender-neutral options on Twitter.
 * Feb 2015: Halifax will remove title from cards only, but account will still have gendered title. Mx and other inclusive titles unavailable. Source.
 * Feb 2019: Credit card applied for online, received with Mx (written through the Other option).

Link to homepage.

HSBC

 * Do they allow any gender neutral titles? Yes (online banking and bank cards only).
 * Do they allow no title? Unknown.
 * Evidence:
 * Evidence could not be recovered.

Link to homepage.

ING Direct

 * Do they allow any gender neutral titles? No
 * Do they allow no title? No
 * Evidence:
 * Probably best avoided, on attempting to open a bank account over the phone (December 2012) they responded "But Alice is a girl's name, and you sound like a boy, so you're obviously trying to commit fraud"

Lloyds TSB

 * Do they allow any gender neutral titles? Yes (on cards and written correspondence, but not on electronic records or internet banking).
 * Do they allow no title? Yes (on cards and written correspondence, but not on electronic records or internet banking).
 * Evidence:
 * In branch conversation and subsequent Financial Ombudsman case. They were unhelpful and whilst I was eventually issued with a card and chequebook in the correct title, for my main electronic record I was only allowed a very limited choice of titles from the gender they perceived me to be and internet banking and letters were still addressed to the incorrect title.
 * Notes:
 * Reddit post from a trans person saying that Lloyds require deed poll documents to be signed by a solicitor, which is both unnecessary and costly. (Sept 2014)

Link to homepage.

Metro Bank

 * Do they allow any gender neutral titles? Yes, Mx
 * Do they allow no title? Yes (on cards)
 * Evidence:
 * Notes: You can also specify your gender as "nonbinary" in your account profile. This and the Mx title option are available internally to employees of the bank as well.

Link to homepage.

Monzo (online/app based "neo bank")

 * Do they allow any gender neutral titles? tbc
 * Do they allow no title? Yes
 * Evidence:
 * Notes: All contact is via app / online help chat. Card & account never had a title from signup.

Link to homepage

Nationwide Building Society

 * Do they allow any gender neutral titles? Yes. As of December 2020, multiple staff were unaware of the possibility, but the "Mx" title was in fact useable. This was explained as a feature in beta that not all staff were yet aware of. As of 12th Oct 2019 they were apparently "working on" allowing Mx and said it will "hopefully be available soon".
 * Do they allow no title? Partially. You can request a card without a title, but post/e-mails will still have a title.
 * Evidence:
 * (No title) Blog post about customer service experience, November 2013.
 * (No title) Photo of debit card without title, April 2013.
 * A call to action for the lack of gender-inclusive standard title, with info on ways to easily give feedback. The more voices, the faster the change.
 * Web chat with agent on 12th Oct 2019.

Link to homepage.

NatWest

 * Do they allow any gender neutral titles? Yes, Mx.
 * Do they allow no title? No.
 * Evidence:
 * (Mx) Photo of chequebook, January 2012.

Link to homepage.

Norwich and Peterborough Building Society

 * Do they allow any gender neutral titles? No.
 * Do they allow no title? No.
 * Evidence:
 * Telephone conversation, September 2012.

NS&I

 * Do they allow any gender neutral titles? Partially; Mx.
 * Do they allow no title? Unknown.
 * Evidence:
 * Letter from NS&I addressed with gender-neutral pronoun "explaining" that they are unable to record it but will use it (could not be recovered).

Link to homepage.

Royal Bank of Scotland

 * Do they allow any gender neutral titles? Yes; Mx (though not on initial application).
 * Do they allow no title? Yes (chequebooks and cards only).
 * Evidence:
 * (Mx) Personal report of title change in person, November 2012.
 * Notes: RBS do not allow 'Mx' on initial application, however as an existing customer I was able to apply as 'Mx' for a savings account online by clicking to change details at the bottom of the form.

Link to homepage.

Santander

 * Do they allow any gender neutral titles? Yes; Mx.
 * Do they allow no title? Unknown (assume no).
 * Evidence:
 * Included in Mx evidence PDF.

Link to homepage.

Triodos

 * Do they allow any gender neutral titles? Partially; Mx.
 * Do they allow no title? Unknown (assume no).
 * Evidence:
 * Letter from Triodos addressed with gender-neutral pronoun. (lost)
 * Letter stating they can use gender neutral title on correspondence only. (lost)

Virgin Money

 * Do they allow any gender neutral titles? No, "not in the system", and they're unable to override it
 * Do they allow no title? No, you must have a title to sign up.
 * Evidence:
 * Phone call with customer service (04/07/2022)

Virgin Atlantic (credit card)

 * Do they allow any gender neutral titles? Unknown; not on online signup.
 * Do they allow no title? Unknown.

Link to homepage.

Yorkshire Bank

 * Do they allow any gender neutral titles? Not at the moment unfortunately. However, this is something they are looking into, but they don't have a timeframe yet.
 * Do they allow no title? Unknown.
 * Evidence:
 * Live chat, January 2021.