Finance (UK): Difference between revisions

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    [http://www.barclays.co.uk/ Link to homepage].
    [http://www.barclays.co.uk/ Link to homepage].


    == Coop Bank ==
    == Chase ==
    * '''Do they allow any gender neutral titles?''' Mx (partially)
    ''Their account is only avaliable through a mobile app.''
     
    * '''Do they allow any gender neutral titles?''' Unknown, as they do not ask.
    * '''Do they allow no title?''' Yes, this is the default.
    * '''Evidence:'''
    ** Recieved titleless card in July 2022
    *'''Notes'''
    ** They also allow customising how a name appears on the card (to a certain degree) (e.g. John Doe/J Doe/John D)
     
    == Co-op Bank ==
    * '''Do they allow any gender neutral titles?''' Mx (partially).
    * '''Notes:'''
    * '''Notes:'''
    ** Their online sign up for new customers allows Mx, but several reports of both new customers using the sign up and existing customers changing titles only to be told they can't actually process the Mx title on their system.
    ** Their online sign up for new customers allows Mx, but several reports of both new customers using the sign up and existing customers changing titles only to be told they can't actually process the Mx title on their system.
    ** "It may interest you to know I've had trouble with the Co-op bank using Mx consistently / They put it on my statements and cards but call me "miss" when I phone and on Internet banking. I've asked them to / change it several times but they won't." Tweets, May 2015: [https://twitter.com/arthurstodgyn/status/600007697002590208 1], [https://twitter.com/arthurstodgyn/status/600007909599289345 2], [https://twitter.com/arthurstodgyn/status/600008065321148417 3]
    ** "It may interest you to know I've had trouble with the Co-op bank using Mx consistently / They put it on my statements and cards but call me "miss" when I phone and on Internet banking. I've asked them to / change it several times but they won't." Tweets, May 2015: [https://twitter.com/arthurstodgyn/status/600007697002590208 1], [https://twitter.com/arthurstodgyn/status/600007909599289345 2], [https://twitter.com/arthurstodgyn/status/600008065321148417 3]
    ** Phone conversation June 2015 clarified that they can put Mx on cards but it is not one of the permitted titles for customer details, so statements and other correspondence still bear a gendered title.
    ** Phone conversation June 2015 clarified that they can put Mx on cards but it is not one of the permitted titles for customer details, so statements and other correspondence still bear a gendered title.
    **August 2021: Mx on both card and statement by simple request in letter (phone lines too busy). Can't be done in branch. Received correctly addressed letter confirming change.
    * '''Do they allow no title?''' No.
    * '''Do they allow no title?''' No.


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    * '''Evidence:'''
    * '''Evidence:'''
    ** Pre-filled application form sent out with the title Mx.
    ** Pre-filled application form sent out with the title Mx.
    [http://www.thederbyshire.co.uk/ Link to homepage.]
    [https://web.archive.org/web/20000412004256/http://www.thederbyshire.co.uk/ Link to homepage.]
     
    == First Direct ==
    * '''Do they allow any gender neutral titles?''' Yes; Mx, M.
    * '''Do they allow no title?''' Unknown.
    * '''Evidence:'''
    ** Mx and M listed as options when registering for an account online.
    [https://www1.firstdirect.com/ Link to homepage.]


    == Halifax ==
    == Halifax ==
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    ** In branch conversation. I was offered a choice of titles from the gender they perceived me to be. I do not however hold a cash card or cheque book there so I cannot comment if they offer no-title or neutral titles on those items. I continue to receive mis-titled letters from them, even after a series of complaints.
    ** In branch conversation. I was offered a choice of titles from the gender they perceived me to be. I do not however hold a cash card or cheque book there so I cannot comment if they offer no-title or neutral titles on those items. I continue to receive mis-titled letters from them, even after a series of complaints.
    * '''Notes:'''
    * '''Notes:'''
    ** April 2011: Halifax have publicly stated they can offer gender-neutral options, [http://nonbinary.org/wiki/File:Halifax.png Screenshot from Twitter].
    ** April 2011: Halifax have publicly stated they can offer gender-neutral options on Twitter.
    ** Feb 2015: Halifax will remove title from cards only, but account will still have gendered title. Mx and other inclusive titles unavailable. [http://mxactivist.tumblr.com/post/110075186560 Source].
    ** Feb 2015: Halifax will remove title from cards only, but account will still have gendered title. Mx and other inclusive titles unavailable. [http://mxactivist.tumblr.com/post/110075186560 Source].
    **Feb 2019: Credit card applied for online, received with Mx (written through the Other option).
    **Feb 2019: Credit card applied for online, received with Mx (written through the Other option).
    Line 68: Line 86:


    == HSBC ==
    == HSBC ==
    * '''Do they allow any gender neutral titles?''' Yes (online banking and bank cards only).
    * '''Do they allow any gender neutral titles?''' Yes; Mx, M.
    * '''Do they allow no title?''' Unknown.
    * '''Do they allow no title?''' Unknown.
    * '''Evidence:'''
    * '''Evidence:'''
    ** ''Evidence could not be recovered.''
    ** [https://www.hsbc.co.uk/help/banking-made-easy/change-of-gender/ Website stating Mx and M are offered as titles.]
    *'''Notes:'''
    **Mx and M are not available when registering online, though it is possible to change to them once the account is open.


    [http://www.hsbc.co.uk/ Link to homepage.]
    [http://www.hsbc.co.uk/ Link to homepage.]
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    ** Probably best avoided, on attempting to open a bank account over the phone (December 2012) they responded "But Alice is a girl's name, and you sound like a boy, so you're obviously trying to commit fraud"
    ** Probably best avoided, on attempting to open a bank account over the phone (December 2012) they responded "But Alice is a girl's name, and you sound like a boy, so you're obviously trying to commit fraud"


    == Lloyds TSB ==
    == Lloyds Bank ==
    * '''Do they allow any gender neutral titles?''' Yes (on cards and written correspondence, but not on electronic records or internet banking).
    * '''Do they allow any gender neutral titles?''' Yes; Mx.
    * '''Do they allow no title?''' Yes (on cards and written correspondence, but not on electronic records or internet banking).
    * '''Do they allow no title?''' Unknown.
    * '''Evidence:'''
    * '''Evidence:'''
    * In branch conversation and subsequent Financial Ombudsman case. They were unhelpful and whilst I was eventually issued with a card and chequebook in the correct title, for my main electronic record I was only allowed a very limited choice of titles from the gender they perceived me to be and internet banking and letters were still addressed to the incorrect title.
    ** Mx listed as an option when registering for an account online.
    * '''Notes:'''
    * '''Notes:'''
    *[http://www.reddit.com/r/transgenderUK/comments/2gr7nc/lloyds_bank_deed_poll_bad_experience/ Reddit post from a trans person saying that Lloyds require deed poll documents to be signed by a solicitor, which is both unnecessary and costly. (Sept 2014)]
    ** Free text entry for title when registering online, other titles presumably possible.
    ** Non-binary permitted as a gender option when registering, but should be 'as shown on your passport/ID'.
    **[http://www.reddit.com/r/transgenderUK/comments/2gr7nc/lloyds_bank_deed_poll_bad_experience/ Reddit post from a trans person saying that Lloyds require deed poll documents to be signed by a solicitor, which is both unnecessary and costly. (Sept 2014)]
    ** Possible that the above rule is no longer the case, [https://www.lloydsbank.com/islands/personal/change-your-personal-details.html website] doesn't specify that the deed poll needs to be enrolled or signed by a solicitor.
     
    [https://www.lloydsbank.com/ Link to homepage.]
     
    == Metro Bank==
    * '''Do they allow any gender neutral titles?''' Yes; [[Mx]].
    * '''Do they allow no title?''' Yes (on cards)
    * '''Evidence:''' {{Cite web |title=This Teen Has Just Got The First Ever Bank To Welcome Nonbinary Customers |last=Strudwick |first=Patrick |work=BuzzFeed |date=3 November 2016 |access-date=4 May 2020 |url= https://www.buzzfeed.com/patrickstrudwick/british-bank-becomes-the-first-to-welcome-gender-nonbinary-c|archive-url=https://web.archive.org/web/20230607092706/https://www.buzzfeed.com/patrickstrudwick/british-bank-becomes-the-first-to-welcome-gender-nonbinary-c |archive-date=17 July 2023 }}
    * '''Notes:''' You can also specify your gender as "nonbinary" in your account profile. This and the Mx title option are available internally to employees of the bank as well.


    [http://www.lloydstsb.com/ Link to homepage.]
    [https://www.metrobankonline.co.uk/ Link to homepage.]
     
    == Monzo (online/app based "neo bank")==
    * '''Do they allow any gender neutral titles?''' tbc
    * '''Do they allow no title?''' Yes
    * '''Evidence:'''
    * '''Notes:''' All contact is via app / online help chat. Card & account never had a title from signup.
     
    [https://monzo.com Link to homepage]


    == Nationwide Building Society ==
    == Nationwide Building Society ==
    * '''Do they allow any gender neutral titles?''' No. As of 12th Oct 2019 they are apparently "working on" allowing Mx and it will "hopefully be available soon".
    * '''Do they allow any gender neutral titles?''' Yes; Mx.
    * '''Do they allow no title?''' Partially. You can request a card without a title, but post/e-mails will still have a title.
    * '''Do they allow no title?''' Partially. You can request a card without a title, but post/e-mails will still have a title.
    * '''Evidence:'''
    * '''Evidence:'''
    **[http://lottelodge.tumblr.com/post/68355210210 (No title) Blog post about customer service experience, November 2013.]
    **[https://www.nationwide.co.uk/help/your-details/change-your-name-title-gender/ Nationwide website detailing acceptance of Mx.]
    ** [http://lottelodge.tumblr.com/post/48622798226/nationwide-building-society-can-give-you-a-debit (No title) Photo of debit card without title, April 2013.]
    **Card with Mx received in post and account title changed, September 2020.
    ** [http://mxactivist.tumblr.com/post/92621154825 A call to action for the lack of gender-inclusive standard title, with info on ways to easily give feedback. The more voices, the faster the change.]
    ** [http://mxactivist.tumblr.com/post/92621154825 A call to action for the lack of gender-inclusive standard title, with info on ways to easily give feedback. The more voices, the faster the change.]
    **Web chat with agent on 12th Oct 2019.


    [http://www.nationwide.co.uk/default.htm Link to homepage.]
    * '''Notes:''' A title change to Mx can be made by going into branch once the account is open, or by post. No evidence is required for this.
     
    [https://web.archive.org/web/20101015091723/http://www.nationwide.co.uk/default.htm Link to homepage.]


    == NatWest ==
    == NatWest ==
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    [http://www.santander.co.uk/ Link to homepage.]
    [http://www.santander.co.uk/ Link to homepage.]
    == Starling Bank (online bank)==
    * '''Do they allow any gender neutral titles?''' Yes; Mx.
    * '''Do they allow no title?''' Unknown
    * '''Evidence:'''
    ** Title asked upon sign-up on app(8 Sept, 2024)
    * '''Notes:''' Mr, Ms, Miss, Mrs, Mx, Dr, and Sir appear in the Title selection.
    [https://www.starlingbank.com/ Link to homepage]


    == Triodos ==
    == Triodos ==
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    ** Letter from Triodos addressed with gender-neutral pronoun. (''lost'')
    ** Letter from Triodos addressed with gender-neutral pronoun. (''lost'')
    ** Letter stating they can use gender neutral title on correspondence only. (''lost'')
    ** Letter stating they can use gender neutral title on correspondence only. (''lost'')
    == TSB ==
    * '''Do they allow any gender neutral titles?''' Yes; Mx.
    * '''Do they allow no title?''' Unknown.
    * '''Evidence:'''
    ** Mx available as an option during online registration.
    *'''Notes:''' Able to sign up without disclosing gender.
    [https://www.tsb.co.uk/ Link to homepage]
    == Virgin Money ==
    * '''Do they allow any gender neutral titles?''' No, "not in the system", and they're unable to override it
    * '''Do they allow no title?''' No, you must have a title to sign up.
    * '''Evidence:'''
    ** Phone call with customer service (04/07/2022)


    == Virgin Atlantic (credit card) ==
    == Virgin Atlantic (credit card) ==
    Line 153: Line 216:


    [http://www.virgin-atlantic.com/gb/en/flying-club/credit-card.html Link to homepage.]
    [http://www.virgin-atlantic.com/gb/en/flying-club/credit-card.html Link to homepage.]
    == Yorkshire Bank ==
    * '''Do they allow any gender neutral titles?''' Not at the moment unfortunately. However, this is something they are looking into, but they don't have a timeframe yet.
    * '''Do they allow no title?''' Unknown.
    * '''Evidence:'''
    ** Live chat, January 2021.


    [[Category:Recognition (UK)]]
    [[Category:Recognition (UK)]]

    Latest revision as of 19:26, 8 September 2024

    Text lines white icon.svg This article is a stub. You can help the Nonbinary wiki by expanding it!
    Note to editors: remember to always support the information you proved with external references!

    This list, in alphabetical order, lists banks, building societies, and similar institutions in the UK whose status on genderqueer and nonbinary identity acceptance is known. Edits should, where possible, link to evidence.

    Click here to return to the Recognition (UK) list of types of organisation.


    Bank of Scotland[edit | edit source]

    • Do they allow any gender neutral titles? Yes.
    • Do they allow no title? Unknown. Title is required online but free text input.
    • Evidence:
      • Received card with "Mx" in Jan 2019.

    Link to homepage.

    Barclaycard[edit | edit source]

    Please note that Barclays and Barclaycard are separate (sister) companies and have separate systems.

    • Do they allow any gender neutral titles? Unknown.
    • Do they allow no title? Yes.
    • Evidence: None yet.

    Link to homepage.

    Barclays Bank[edit | edit source]

    Please note that Barclays and Barclaycard are separate (sister) companies and have separate systems.

    • Do they allow any gender neutral titles? Yes, in some ways via manual override.
    • Do they allow no title? Yes.
    • Evidence:
      • (No title) Blogged comment that a card from Barclays has no title on it, April 2013.
      • Nonbinary.org contributor spoke with an individual in-branch and updated their name and title. Barclays system cannot accept Mx as a title, however, a gendered title can be selected and then overridden; the new title can be printed on all documentation and chequebooks manually. Barclays are working on accepting Mx as a title officially.

    Link to homepage.

    Chase[edit | edit source]

    Their account is only avaliable through a mobile app.

    • Do they allow any gender neutral titles? Unknown, as they do not ask.
    • Do they allow no title? Yes, this is the default.
    • Evidence:
      • Recieved titleless card in July 2022
    • Notes
      • They also allow customising how a name appears on the card (to a certain degree) (e.g. John Doe/J Doe/John D)

    Co-op Bank[edit | edit source]

    • Do they allow any gender neutral titles? Mx (partially).
    • Notes:
      • Their online sign up for new customers allows Mx, but several reports of both new customers using the sign up and existing customers changing titles only to be told they can't actually process the Mx title on their system.
      • "It may interest you to know I've had trouble with the Co-op bank using Mx consistently / They put it on my statements and cards but call me "miss" when I phone and on Internet banking. I've asked them to / change it several times but they won't." Tweets, May 2015: 1, 2, 3
      • Phone conversation June 2015 clarified that they can put Mx on cards but it is not one of the permitted titles for customer details, so statements and other correspondence still bear a gendered title.
      • August 2021: Mx on both card and statement by simple request in letter (phone lines too busy). Can't be done in branch. Received correctly addressed letter confirming change.
    • Do they allow no title? No.

    Coventry Building Society[edit | edit source]

    • Do they allow any gender neutral titles? No.
    • Do they allow no title? No.
    • Evidence:
      • Telephone conversation in September 2012, they dealt with it well and were open to change.

    Derbyshire Building Society[edit | edit source]

    • Do they allow any gender neutral titles? Yes (but not through their online service).
    • Do they allow no title? Unknown.
    • Evidence:
      • Pre-filled application form sent out with the title Mx.

    Link to homepage.

    First Direct[edit | edit source]

    • Do they allow any gender neutral titles? Yes; Mx, M.
    • Do they allow no title? Unknown.
    • Evidence:
      • Mx and M listed as options when registering for an account online.

    Link to homepage.

    Halifax[edit | edit source]

    • Do they allow any gender neutral titles? Yes, online - If you click on other, a text box is given (unsure about other methods).
    • Do they allow no title? Yes, on debit cards only
    • Evidence:
      • In branch conversation. I was offered a choice of titles from the gender they perceived me to be. I do not however hold a cash card or cheque book there so I cannot comment if they offer no-title or neutral titles on those items. I continue to receive mis-titled letters from them, even after a series of complaints.
    • Notes:
      • April 2011: Halifax have publicly stated they can offer gender-neutral options on Twitter.
      • Feb 2015: Halifax will remove title from cards only, but account will still have gendered title. Mx and other inclusive titles unavailable. Source.
      • Feb 2019: Credit card applied for online, received with Mx (written through the Other option).

    Link to homepage.

    HSBC[edit | edit source]

    • Do they allow any gender neutral titles? Yes; Mx, M.
    • Do they allow no title? Unknown.
    • Evidence:
    • Notes:
      • Mx and M are not available when registering online, though it is possible to change to them once the account is open.

    Link to homepage.

    ING Direct[edit | edit source]

    • Do they allow any gender neutral titles? No
    • Do they allow no title? No
    • Evidence:
      • Probably best avoided, on attempting to open a bank account over the phone (December 2012) they responded "But Alice is a girl's name, and you sound like a boy, so you're obviously trying to commit fraud"

    Lloyds Bank[edit | edit source]

    Link to homepage.

    Metro Bank[edit | edit source]

    • Do they allow any gender neutral titles? Yes; Mx.
    • Do they allow no title? Yes (on cards)
    • Evidence: Strudwick, Patrick (3 November 2016). "This Teen Has Just Got The First Ever Bank To Welcome Nonbinary Customers". BuzzFeed. Archived from the original on 17 July 2023. Retrieved 4 May 2020.
    • Notes: You can also specify your gender as "nonbinary" in your account profile. This and the Mx title option are available internally to employees of the bank as well.

    Link to homepage.

    Monzo (online/app based "neo bank")[edit | edit source]

    • Do they allow any gender neutral titles? tbc
    • Do they allow no title? Yes
    • Evidence:
    • Notes: All contact is via app / online help chat. Card & account never had a title from signup.

    Link to homepage

    Nationwide Building Society[edit | edit source]

    • Notes: A title change to Mx can be made by going into branch once the account is open, or by post. No evidence is required for this.

    Link to homepage.

    NatWest[edit | edit source]

    Link to homepage.

    Norwich and Peterborough Building Society[edit | edit source]

    • Do they allow any gender neutral titles? No.
    • Do they allow no title? No.
    • Evidence:
      • Telephone conversation, September 2012.

    NS&I[edit | edit source]

    • Do they allow any gender neutral titles? Partially; Mx.
    • Do they allow no title? Unknown.
    • Evidence:
      • Letter from NS&I addressed with gender-neutral pronoun "explaining" that they are unable to record it but will use it (could not be recovered).

    Link to homepage.

    Royal Bank of Scotland[edit | edit source]

    • Do they allow any gender neutral titles? Yes; Mx (though not on initial application).
    • Do they allow no title? Yes (chequebooks and cards only).
    • Evidence:
    • Notes: RBS do not allow 'Mx' on initial application, however as an existing customer I was able to apply as 'Mx' for a savings account online by clicking to change details at the bottom of the form.

    Link to homepage.

    Santander[edit | edit source]

    • Do they allow any gender neutral titles? Yes; Mx.
    • Do they allow no title? Unknown (assume no).
    • Evidence:

    Link to homepage.

    Starling Bank (online bank)[edit | edit source]

    • Do they allow any gender neutral titles? Yes; Mx.
    • Do they allow no title? Unknown
    • Evidence:
      • Title asked upon sign-up on app(8 Sept, 2024)
    • Notes: Mr, Ms, Miss, Mrs, Mx, Dr, and Sir appear in the Title selection.

    Link to homepage

    Triodos[edit | edit source]

    • Do they allow any gender neutral titles? Partially; Mx.
    • Do they allow no title? Unknown (assume no).
    • Evidence:
      • Letter from Triodos addressed with gender-neutral pronoun. (lost)
      • Letter stating they can use gender neutral title on correspondence only. (lost)

    TSB[edit | edit source]

    • Do they allow any gender neutral titles? Yes; Mx.
    • Do they allow no title? Unknown.
    • Evidence:
      • Mx available as an option during online registration.
    • Notes: Able to sign up without disclosing gender.

    Link to homepage

    Virgin Money[edit | edit source]

    • Do they allow any gender neutral titles? No, "not in the system", and they're unable to override it
    • Do they allow no title? No, you must have a title to sign up.
    • Evidence:
      • Phone call with customer service (04/07/2022)

    Virgin Atlantic (credit card)[edit | edit source]

    • Do they allow any gender neutral titles? Unknown; not on online signup.
    • Do they allow no title? Unknown.

    Link to homepage.

    Yorkshire Bank[edit | edit source]

    • Do they allow any gender neutral titles? Not at the moment unfortunately. However, this is something they are looking into, but they don't have a timeframe yet.
    • Do they allow no title? Unknown.
    • Evidence:
      • Live chat, January 2021.